/* ========================================
   TICKETS / INFO — CRM dense dashboard
   Everything visible; scroll only inside panels
   ======================================== */

.ti-page.page-content {
    padding-top: 0.55rem !important;
    padding-bottom: 0.75rem !important;
}

.ti-page .page-title-box {
    display: none !important; /* save vertical space; ticket # is in header */
}

.ti-crm {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
    max-width: 1680px;
    min-height: calc(100vh - 120px);
}

/* --- Compact top bar --- */
.ti-bar {
    padding: 0.55rem 0.85rem;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-primary);
    background: var(--bg-secondary);
}

.ti-bar-row {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.4rem 0.55rem;
    min-width: 0;
    width: 100%;
}

.ti-bar-id {
    margin: 0;
    font-size: 1.15rem;
    font-weight: var(--font-bold);
    color: var(--text-primary);
    letter-spacing: -0.02em;
    white-space: nowrap;
}

.ti-bar-sep {
    font-size: 0.8rem;
    font-weight: var(--font-semibold);
    color: var(--text-primary);
    padding: 0.15rem 0.45rem;
    border-radius: var(--radius-sm);
    background: var(--bg-tertiary);
    border: 1px solid var(--border-primary);
    max-width: 220px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ti-bar-actions {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    flex-wrap: wrap;
    margin-left: auto;
}

/* Beat modern-buttons `.btn { display: inline-flex !important }` */
.ti-page .ti-bar-actions .btn.d-none,
.ti-page .ti-bar-actions .btn.ti-action-hidden {
    display: none !important;
}

.ti-btn-wait {
    background: rgba(245, 158, 11, 0.12) !important;
    background-image: none !important;
    border: 1px solid rgba(245, 158, 11, 0.55) !important;
    color: #fbbf24 !important;
    font-weight: var(--font-semibold) !important;
    border-radius: var(--radius-md) !important;
    padding: 0.35rem 0.65rem !important;
    font-size: 0.75rem !important;
}

.ti-btn-wait:hover {
    background: rgba(245, 158, 11, 0.28) !important;
    border-color: #f59e0b !important;
    color: #fde68a !important;
}

.ti-hero-pills {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    align-items: center;
}

.ti-bar-meta {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    background: var(--bg-tertiary);
    border: 1px solid var(--border-primary);
    font-size: 0.72rem;
    color: var(--text-secondary);
    max-width: 260px;
}

.ti-bar-meta-tech {
    max-width: none;
}

.ti-bar-meta-tech > span {
    overflow: visible;
    text-overflow: unset;
    white-space: nowrap;
}

.ti-bar-meta i {
    color: var(--accent-blue);
    font-size: 0.85rem;
    flex-shrink: 0;
}

.ti-bar-meta strong,
.ti-bar-meta > span:not(.badge) {
    color: var(--text-primary);
    font-weight: var(--font-semibold);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}

.ti-bar-meta .badge {
    font-size: 0.72rem !important;
}

.ti-section-label {
    font-size: 0.68rem;
    font-weight: var(--font-bold);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-tertiary);
    margin-bottom: 0.35rem;
}

.ti-btn-primary {
    background: var(--accent-blue) !important;
    background-image: none !important;
    border: 1px solid var(--accent-blue) !important;
    color: #fff !important;
    font-weight: var(--font-semibold) !important;
    border-radius: var(--radius-md) !important;
    padding: 0.35rem 0.75rem !important;
    font-size: 0.8rem !important;
}

.ti-btn-primary:hover {
    background: var(--accent-blue-hover) !important;
    color: #fff !important;
}

.ti-btn-ghost {
    background: var(--bg-tertiary) !important;
    background-image: none !important;
    border: 1px solid var(--border-secondary) !important;
    color: var(--text-primary) !important;
    font-weight: var(--font-semibold) !important;
    border-radius: var(--radius-md) !important;
    padding: 0.35rem 0.75rem !important;
    font-size: 0.8rem !important;
}

.ti-btn-ghost:hover {
    border-color: var(--accent-blue) !important;
    color: var(--accent-blue) !important;
}

/* --- Main 3-column body --- */
.ti-crm-body {
    display: grid;
    /* Client | AMEF (compact) | Operatiuni */
    grid-template-columns: minmax(0, 1.15fr) minmax(0, 0.95fr) minmax(220px, 1fr);
    gap: 0.55rem;
    align-items: stretch;
    min-height: 0;
}

.ti-panel {
    background: var(--bg-secondary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
}

.ti-panel-head {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.45rem 0.7rem;
    border-bottom: 1px solid var(--border-primary);
    background: var(--bg-tertiary);
    flex-shrink: 0;
}

.ti-panel-head i {
    color: var(--accent-blue);
    font-size: 0.95rem;
}

.ti-panel-title {
    margin: 0;
    font-size: 0.72rem;
    font-weight: var(--font-bold);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-primary);
}

#clientNume.ti-panel-title,
#amefModel.ti-panel-title {
    text-transform: none;
    letter-spacing: 0;
    font-size: 0.88rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}

.ti-slash {
    color: var(--text-tertiary);
    opacity: 0.55;
    margin: 0 0.15rem;
}

.ti-k {
    color: var(--text-tertiary);
    font-size: 0.7rem;
    font-weight: var(--font-medium);
}

.ti-panel-kicker {
    margin-left: auto;
    font-size: 0.72rem;
    color: var(--text-tertiary);
    max-width: 50%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ti-panel-body {
    padding: 0.45rem 0.7rem 0.6rem;
    overflow: auto;
    flex: 1;
    min-height: 0;
}

/* Dense definition rows */
.ti-dl {
    display: grid;
    grid-template-columns: 96px minmax(0, 1fr);
    column-gap: 0.55rem;
    row-gap: 0.35rem;
    margin: 0;
    align-items: start;
}

.ti-dl.ti-dl-align {
    grid-template-columns: 102px minmax(0, 1fr);
}

.ti-dl.ti-dl-amef {
    grid-template-columns: max-content minmax(0, 1fr);
    column-gap: 0.45rem;
    row-gap: 0.28rem;
}

.ti-panel-amef .ti-dl dd {
    font-size: 0.78rem;
}

/* Client: firm data on top, contact pushed to bottom */
.ti-panel-body-client {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.ti-client-bottom {
    margin-top: auto;
    padding-top: 0.35rem;
}

.ti-panel-body-client .ti-client-bottom .ti-divider {
    margin-top: 0;
}

.ti-dl dt {
    margin: 0;
    font-size: 0.7rem;
    color: var(--text-tertiary);
    font-weight: var(--font-medium);
    line-height: 1.35;
    padding-top: 0.05rem;
}

.ti-dl dd {
    margin: 0;
    font-size: 0.82rem;
    color: var(--text-primary);
    font-weight: var(--font-medium);
    word-break: break-word;
    line-height: 1.35;
    min-width: 0;
}

.ti-divider {
    border: 0;
    border-top: 1px solid var(--border-primary);
    margin: 0.45rem 0;
}

.ti-sim-banner {
    display: none !important;
    margin-top: 0.45rem;
    padding: 0.5rem 0.6rem;
    background: var(--warning-bg);
    border: 1px solid var(--warning);
    border-left-width: 3px;
    border-radius: var(--radius-sm);
    color: var(--warning);
    font-size: 0.74rem;
}

.ti-sim-banner.is-visible {
    display: block !important;
}

.ti-sim-banner strong {
    display: block;
    font-size: 0.78rem;
    margin-bottom: 0.15rem;
}

.ti-sim-meta,
.ti-sim-help {
    font-size: 0.7rem;
    opacity: 0.9;
    margin-bottom: 0.2rem;
}

/* Operations panel */
.ti-ops-count {
    margin-left: auto;
    background: var(--accent-blue-alpha);
    color: var(--accent-blue);
    border: 1px solid var(--accent-blue);
    border-radius: var(--radius-full);
    min-width: 22px;
    height: 20px;
    padding: 0 6px;
    font-size: 0.68rem;
    font-weight: var(--font-bold);
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

#table-container {
    max-height: 280px;
    overflow: auto;
}

.operations-table {
    width: 100%;
    border-collapse: collapse;
}

.operations-table thead th {
    position: sticky;
    top: 0;
    background: var(--bg-tertiary) !important;
    color: var(--text-tertiary) !important;
    border-bottom: 1px solid var(--border-primary) !important;
    font-size: 0.65rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    padding: 0.4rem 0.5rem;
    z-index: 1;
}

.operations-table tbody td,
.operations-table tbody th {
    color: var(--text-primary) !important;
    border-bottom: 1px solid var(--border-primary) !important;
    padding: 0.4rem 0.5rem;
    font-size: 0.78rem;
    font-weight: var(--font-medium);
    vertical-align: top;
}

.operations-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    padding: 1.5rem 0.5rem;
    color: var(--text-tertiary);
    font-size: 0.8rem;
}

.operations-empty i {
    font-size: 1.25rem;
    opacity: 0.4;
}

/* --- Documents toolbar (always visible, compact) --- */
.ti-docs-bar {
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
    padding: 0.5rem 0.7rem;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-primary);
    background: var(--bg-secondary);
}

.ti-docs-label {
    font-size: 0.68rem;
    font-weight: var(--font-bold);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-tertiary);
    display: flex;
    align-items: center;
    gap: 0.35rem;
}

.ti-docs-label i {
    color: var(--accent-blue);
}

.ti-docs-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

.ti-docs-chips-grid {
    display: grid !important;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.45rem;
}

.ti-docs-bar-wide .ti-doc-chip {
    width: 100%;
}

.ti-doc-chip .ti-doc-main {
    flex: 1;
    justify-content: flex-start !important;
    gap: 0.45rem !important;
    text-align: left;
    padding: 0.55rem 0.75rem !important;
    font-size: 0.84rem !important;
    font-weight: var(--font-semibold) !important;
    color: var(--text-primary) !important;
    background: transparent !important;
    border: none !important;
    border-radius: 0 !important;
}

.ti-doc-chip .ti-doc-main i {
    color: #60a5fa !important;
}

.ti-doc-chip .ti-doc-main:hover {
    background: rgba(59, 130, 246, 0.12) !important;
    color: #93c5fd !important;
}

.ti-doc-chip .ti-doc-preview {
    width: 44px;
    min-width: 44px;
    flex: 0 0 44px;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 0 !important;
    border: none !important;
    border-left: 1px solid var(--border-primary) !important;
    border-radius: 0 !important;
    color: #34d399 !important;
    background: rgba(16, 185, 129, 0.1) !important;
    padding: 0 !important;
    margin: 0 !important;
    line-height: 1 !important;
    box-shadow: none !important;
}

.ti-doc-chip .ti-doc-preview i {
    display: block;
    margin: 0 !important;
    width: auto;
    text-align: center;
}

.ti-doc-chip .ti-doc-preview:hover {
    background: var(--success) !important;
    color: #fff !important;
}


.ti-client-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.4rem;
    margin-top: 0.65rem;
}

.ti-client-actions .btn-action {
    padding: 0.28rem 0.65rem !important;
    font-size: 0.72rem !important;
    flex: 0 0 auto;
    background: rgba(56, 189, 248, 0.12) !important;
    background-image: none !important;
    border: 1px solid rgba(56, 189, 248, 0.45) !important;
    color: #7dd3fc !important;
}

.ti-client-actions .btn-action:hover {
    background: rgba(56, 189, 248, 0.28) !important;
    color: #e0f2fe !important;
}

.ti-client-actions .btn-action-email,
.ti-client-actions #btnNotificareEmail {
    background: rgba(16, 185, 129, 0.12) !important;
    border: 1px solid rgba(16, 185, 129, 0.45) !important;
    color: #6ee7b9 !important;
}

.ti-client-actions .btn-action-email:hover,
.ti-client-actions #btnNotificareEmail:hover {
    background: rgba(16, 185, 129, 0.28) !important;
    color: #ecfdf5 !important;
}

.ti-obs-flags {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem 0.65rem;
    margin-top: 0.15rem;
}

.ti-obs-flag {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    margin: 0;
    font-size: 0.72rem;
    font-weight: var(--font-semibold);
    color: var(--text-secondary);
    cursor: pointer;
    user-select: none;
    white-space: nowrap;
}

.ti-obs-flag input {
    margin: 0;
    cursor: pointer;
}

.ti-obs-flag:has(input:checked) {
    color: #fbbf24;
}

.ti-obs-autosave {
    margin-left: auto;
    font-size: 0.68rem;
    color: var(--text-tertiary);
    font-weight: var(--font-medium);
}

.ti-dl-muted dt,
.ti-dl-muted dd {
    color: var(--text-tertiary) !important;
    font-size: 0.72rem !important;
}


.ti-doc-chip {
    display: inline-flex;
    align-items: stretch;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border-primary);
    background: var(--bg-tertiary);
    overflow: hidden;
}

.ti-doc-chip .ti-doc-name {
    padding: 0.3rem 0.5rem;
    font-size: 0.74rem;
    font-weight: var(--font-semibold);
    color: var(--text-primary);
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    border-right: 1px solid var(--border-primary);
    background: transparent;
    white-space: nowrap;
}

.ti-doc-chip .ti-doc-name i {
    color: var(--accent-blue);
    font-size: 0.75rem;
}

.ti-doc-chip .btn-document {
    border: none !important;
    border-radius: 0 !important;
    background: transparent !important;
    color: var(--text-secondary) !important;
    padding: 0.3rem 0.45rem !important;
    font-size: 0.72rem !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 0 !important;
    min-width: 30px;
    justify-content: center !important;
}

.ti-doc-chip .btn-document:hover {
    background: var(--accent-blue-alpha) !important;
    color: var(--accent-blue) !important;
}

.ti-doc-chip .btn-document + .btn-document {
    border-left: 1px solid var(--border-primary) !important;
}

.ti-docs-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.4rem;
}

.ti-docs-actions .btn-action {
    padding: 0.35rem 0.7rem !important;
    font-size: 0.78rem !important;
    flex: 0 0 auto;
}

#smsSentBadge.ti-sms-badge {
    margin: 0;
    background: var(--success-bg);
    border: 1px solid var(--success);
    border-radius: var(--radius-sm);
    padding: 0.3rem 0.55rem;
    display: none;
    align-items: center;
    gap: 0.4rem;
    color: var(--success);
    font-size: 0.72rem;
}

#smsSentBadge.ti-sms-badge:not(.d-none) {
    display: inline-flex !important;
}

/* --- Observations stretch toward bottom --- */
.ti-notes {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.55rem;
    flex: 1 1 auto;
    min-height: 240px;
    align-items: stretch;
}

.ti-page .obs-card,
.obs-card {
    background: var(--bg-secondary) !important;
    background-image: none !important;
    border: 1px solid var(--border-primary) !important;
    border-radius: var(--radius-md) !important;
    padding: 0 !important;
    height: 100% !important;
    min-height: 220px;
    max-height: none;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ti-page .obs-card-header,
.obs-card-header {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    margin: 0 !important;
    padding: 0.45rem 0.65rem !important;
    border-bottom: 1px solid var(--border-primary) !important;
    background: var(--bg-tertiary) !important;
    flex-shrink: 0;
}

.obs-card-header h6 {
    margin: 0 !important;
    font-size: 0.7rem !important;
    font-weight: var(--font-bold) !important;
    color: var(--text-primary) !important;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    display: flex;
    align-items: center;
    gap: 6px;
}

.obs-card-header h6 i {
    color: var(--accent-blue);
    font-size: 0.85rem;
}

.obs-card-actions {
    display: flex;
    align-items: center;
    gap: 0.3rem;
}

.obs-count-badge {
    background: var(--accent-blue-alpha) !important;
    color: var(--accent-blue) !important;
    border: 1px solid var(--accent-blue) !important;
    border-radius: var(--radius-full) !important;
    min-width: 20px !important;
    height: 20px !important;
    padding: 0 6px !important;
    font-size: 0.65rem !important;
    font-weight: var(--font-bold) !important;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.obs-add-btn {
    background: transparent !important;
    border: 1px solid var(--border-secondary) !important;
    color: var(--text-secondary) !important;
    border-radius: var(--radius-sm) !important;
    padding: 2px 8px !important;
    font-size: 0.68rem !important;
    font-weight: var(--font-medium) !important;
}

.obs-add-btn:hover {
    background: var(--accent-blue) !important;
    border-color: var(--accent-blue) !important;
    color: white !important;
}

.obs-card > div:last-child {
    overflow-y: auto;
    flex: 1;
    min-height: 0;
    padding: 0.35rem 0.65rem 0.5rem;
}

.obs-item {
    padding: 0.4rem 0 !important;
    border-bottom: 1px solid var(--border-primary) !important;
}

.obs-item:last-child {
    border-bottom: none !important;
}

.obs-item-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.35rem;
}

.obs-item-ctx {
    color: var(--text-primary) !important;
    font-size: 0.72rem !important;
    font-weight: var(--font-semibold) !important;
}

.obs-item-user {
    color: var(--text-tertiary) !important;
    font-size: 0.65rem !important;
}

.obs-date {
    color: var(--text-tertiary) !important;
    font-size: 0.65rem !important;
    margin-bottom: 2px !important;
}

.obs-text {
    color: var(--text-secondary) !important;
    font-size: 0.76rem !important;
    line-height: 1.35;
}

.obs-empty {
    color: var(--text-tertiary) !important;
    padding: 1rem 0.5rem !important;
    text-align: center;
    font-size: 0.75rem;
}

.obs-empty i {
    display: block;
    font-size: 1.1rem !important;
    opacity: 0.35 !important;
    margin-bottom: 0.25rem !important;
}

.obs-item-actions {
    display: flex;
    gap: 3px;
    opacity: 0;
    transition: opacity 0.12s;
}

.obs-item:hover .obs-item-actions {
    opacity: 1;
}

.obs-item-actions button {
    background: transparent !important;
    border: 1px solid var(--border-primary) !important;
    color: var(--text-tertiary) !important;
    border-radius: var(--radius-sm) !important;
    width: 22px !important;
    height: 22px !important;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0;
    font-size: 0.65rem;
}

.obs-item-actions button:hover {
    background: var(--accent-blue-alpha) !important;
    color: var(--accent-blue) !important;
    border-color: var(--accent-blue) !important;
}

.obs-item-actions button.obs-delete-btn:hover {
    background: var(--danger-bg) !important;
    color: var(--danger) !important;
    border-color: var(--danger) !important;
}

/* Pills */
.ti-page .ticket-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    background: var(--accent-blue-alpha) !important;
    background-image: none !important;
    border: 1px solid var(--accent-blue) !important;
    color: var(--accent-blue) !important;
    border-radius: var(--radius-full) !important;
    padding: 0.18rem 0.5rem !important;
    font-size: 0.7rem !important;
    font-weight: var(--font-semibold) !important;
}

.ti-page .ticket-pill.ti-pill-alt {
    background: var(--warning-bg) !important;
    border-color: var(--warning) !important;
    color: var(--warning) !important;
}

/* Action / notify buttons */
.btn-action {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 6px !important;
    border-radius: var(--radius-md) !important;
    font-weight: var(--font-semibold) !important;
    cursor: pointer;
    text-decoration: none;
    color: #fff !important;
    border: 1px solid rgba(255, 255, 255, 0.12) !important;
}

#btnNotificareSms,
button#btnNotificareSms[style] {
    background: var(--info-bg) !important;
    border: 1px solid var(--info) !important;
    color: var(--info) !important;
}

#btnNotificareSms:hover {
    background: var(--info) !important;
    color: white !important;
}

#btnNotificareEmail,
button#btnNotificareEmail[style] {
    background: var(--success-bg) !important;
    border: 1px solid var(--success) !important;
    color: var(--success) !important;
}

#btnNotificareEmail:hover {
    background: var(--success) !important;
    color: white !important;
}

#btnSmsContact {
    background: var(--info-bg) !important;
    border: 1px solid var(--info) !important;
    color: var(--info) !important;
    border-radius: 5px !important;
    font-size: 0.68rem !important;
    padding: 0.1rem 0.35rem !important;
}

/* Shared export variants (other pages) */
.btn-action[onclick*="ExportToPdf"] {
    background: var(--danger) !important;
    border: 1px solid #ef4444 !important;
}

.btn-action[onclick*="ExportToExcel"] {
    background: #6366f1 !important;
    border: 1px solid #818cf8 !important;
}

a.btn-action[href*="/Tickets/AddNew"],
.btn-action[href*="amefId"] {
    background: var(--success) !important;
    border: 1px solid #34d399 !important;
}

/* Responsive */
@media (max-width: 1200px) {
    .ti-crm-body {
        grid-template-columns: 1fr 1fr;
    }

    .ti-panel-ops {
        grid-column: 1 / -1;
    }

    #table-container {
        max-height: 180px;
    }
}

@media (max-width: 900px) {
    .ti-docs-chips-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 768px) {
    .ti-crm-body {
        grid-template-columns: 1fr;
    }

    .ti-notes {
        grid-template-columns: 1fr;
    }

    .ti-docs-chips-grid {
        grid-template-columns: 1fr;
    }

    .ti-page .obs-card,
    .obs-card {
        max-height: 180px;
    }
}